Shame On You Geico

by Digna
(Bronx NY )

All I can say is "Shame on you, Geico!"

I am a senior citizen on a fixed income. I purchased a brand new car in 2005, took great care of it, made regular oil changes, etc. The car had only 58,000 miles on it.

My car was my only asset. I used that car to take my dying daughter to her chemo appointments. Once she lost her fight to cancer, I used my car to pick up her 2 teens to help with the pain we were going through.

I had only 4 more payments to make on that car. I was anticipating the car finally belonging to me.

Apart from all this, I had just gone through bankruptcy, so my credit is not good.

My car was parked and I was at home when my car was struck by a Geico insured driver (customer). My car was totaled.

I was devastated. My only means of transportation, my only asset was gone.

The incident occurred on May 1 2011. I am still in a rental. The first offer made to me was $5,900. Now, how am I supposed to replace my car with that?

So I fought and they took it up to $8,300. I accepted because people I spoke to said it was better than the first offer.

I questioned who was going to pay the final 4 payments on my car. I was told it was my responsibility.

Bottom line, I now have to try to purchase a new car on bad credit or buy a used car and inherit someone else's headache.

On top of that I have to use some of the money to pay off a car I no longer have. I lost my daughter to cancer last August. Now I am in this situation through no fault of my own. My car was PARKED.

I feel like I'm a tiny person being dismissed by a huge corporation. I know I won't hear from anybody at Geico. No one listens to little people, but I welcome feedback.


Dear Digna,

I'm so terribly sorry to hear of the series of hardships and heartaches you have been going through lately. I lost my own dear mother to cancer last year, and you have my deepest sympathies on the loss of your daughter.

Based on the majority of comments we receive here (and personal experience), I'm not terribly surprised to hear of Geico's dealings with you. Their supreme mission in life seems to be to avoid paying on claims as much as possible regardless of the ethics. Shame on you, Geico, indeed!

I'm wondering about your own insurance. If you're car was not paid off yet, you should have been covered under a collision and comprehensive insurance policy if the car was financed. Unless perhaps you took out a personal loan or something and paid the car off initially.

If you did have your own coverage, your insurance company should handle getting your rightful settlement from Geico. Your insurer would pay you and then fight with Geico to get the money back that they paid out.

If for some reason you did not have adequate coverage, the only other option would be to contact a car accident lawyer and see if they would be willing to fight your case for a percentage of the money they get for you.

If you have already signed off on the settlement, though, it's probably too late for the lawyer.

Regarding the last 4 payments - it's true that you are responsible for paying out the original loan. You may or may not have Gap coverage. It's an "extra" that many people purchase as part of their insurance policy when they have a car that is financed by a lender. It covers the gap between the car's current value and the amount left on the loan.

If you haven't done so yet, I would definitely speak to your own insurance company and see if they can help you out to get a better deal. You don't say what make or model your car is, only that it is a 2005 model. It's hard to tell what the blue book value is on the car without more details.

Hoping that you will be able to get a better result, and that perhaps you can take some comfort in the fact that you were NOT in the car at the time of the accident and are still around to comfort and encourage your grandchildren.

Angie from Auto Insurance Helper

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