by Duncan
(Roswell, GA USA)
Customer Review of Geico Customer Service
Geico customer service staff are happy to provide all kinds of misinformation, but are really cheerful about it.
They even conclude the conversation with "Is there anything else you would like to say to give me a glowing customer satisfaction survey report?" or words to that effect.
Thanks to said misinformation, I have been over billed, spent 2 hours of MY time to correct this, been given a non functioning fax number to reply to.
Now, thanks to that, I have spent money on postage to further try to correct THEIR issue.
As a new customer, switching auto insurers to save a buck, I am NOT A HAPPY CAMPER, and wish I had stayed with the slightly more expensive, but infinitely less frustrating competition.
Am I wasting more of MY time?
Yes, but I want everyone to know how dysfunctional and amateur this outfit is on the admin side.
I pray I never have an accident with Geico!
~Duncan