Assurance America

by Theresa B
(Crossville, AL)

Assurance America - Is It A Scam?

Assurance America - Is It A Scam?

Assurance America--SCAM--My Experience

After my new truck was hit by an Assurance America customer, they tried to force the body shop to install only used replacement parts, telling them they don't pay for new parts.

Then they refused to pay a fair amount for depreciation on the truck which amounted to $2500.

You're lucky if you can get a return call and if you do they are rude. The accident happened in May 2010 and it's December now and still no resolution to the depreciation issue, even after I presented all the documentation they asked for concerning proof of the depreciation amount.

They had me jump through hoops knowing it wasn't going to change anything. They will pay only $950 on the $2500 loss on my truck. The entire process continues to be a nightmare.

Assurance America is a deplorable company.


Hi Theresa,

So sorry to hear of your dismal experience with Assurance America. It's amazing how many people report being scammed by insurance companies who do everything possible not to pay up.

I hope that you will eventually get this sorted out so that you are fairly compensated. I think some insurance companies try to wear people down until they just give up!

I'm glad you are at least safe from any serious injury. Hang in there, and let us know how it all turns out!

Safe Driving!
~Angie from Auto Insurance Helper

Comments for Assurance America

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Jan 11, 2012
Assurance America Scam NEW
by: Jason

Hi Theresa,

I was just wondering if you were ever able to get your depreciation battle sorted out with the Assurance insurance company.

I've read a few other bad reviews about this company, but I figured that people tend to only take the time to post online when they've had a bad experience with some company rather than to post good experiences.

I'm not an Assurance customer, but I was thinking maybe you just happened to get stuck with a bad agent rather than the whole company being lousy.

Anyway, if you see this, I hope you'll let us know how it all turned out for you in the end.

All the best!

Jul 07, 2015
Dont get this company for insurance. NEW
by: Annette Carpenter

My policy paid in full 9/14 to 9/15. Added my son in 1/15 (son to make the monthly payments till 9/15) made his payment in 2/15 car was totaled 2/27/15. The are cancelling my policy 7/18/15 says I owe them 5 months worth of insurance my son didnt pay. Come on people why the hell would you pay the bank $3500 on a totaled vehical and expect me to pay you insurance on it. Something about me not going in to sign a paper to have the car removed from my policy. YOU PEOPLE TOTALED IT!!!! this company is NOT recomended.

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