Portage Mutual

by Jayson
(Irricana, Alberta, Canada)

Here's my review for Portage Mutual. The service is excellent. My agent knows me by name when I call, even if it's months in between calls.


They've been very supportive when my father was in the hospital with cancer, but the head office themselves were absolutely incompetent.


I was involved in an accident which was in a parking lot and deemed my fault. I had time off of work and decided to go and pay the deductible out of my pocket and give the money straight to the appropriate person.


I paid it 3 weeks in advance and from the gentleman that I dealt with he had to literally go 4 cubicles down to process the payment. Problem was that my payment somehow was late being processed.


Very disappointed in that aspect but my agent is the only person keeping me with Portage Mutual.