Geico - So simple even a customer service rep can't get it right.

by Duncan
(Roswell, GA USA)

Geico customer service staff are happy to provide all kinds of misinformation, but are really cheerful about it, and conclude the conversation with "Is there anything else you would like to say to give me a glowing customer satisfaction survey report?" or words to that effect.


Thanks to said misinformation, I have been over billed, spent 2 hours of MY time to correct this, been given a non functioning fax number to reply to, and now, thanks to that, I have spent money on postage to further try to correct THEIR issue.


As a new customer, switching auto insurers to save a buck, I am NOT A HAPPY CAMPER, and wish I had stayed with the slightly more expensive, but infinitely less frustrating competition.


Am I wasting more of MY time?
Yes, but I want everyone to know how dysfunctional and amateur this outfit is on the admin side.


I pray I never have an accident with Geico.

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Hi Duncan,

Sorry to hear you've had such a bad experience with Geico customer service. I know how frustrating it can be to spend a ridiculous amount of time on the phone trying to get customer satisfaction.


Sometimes I think it may not be a "company" issue I'm dealing with, but an individual who is less than good at their job. Ugh!


I'm all for switching insurers to save money, but I have to agree with you, in that sometimes it just isn't worth the hassle. Occasionally you encounter a situation like yours where your stuck dealing with someone who doesn't know how to treat customers or is ill-informed and unwilling to get the job done right.


That can be a sign of our times, I'm afraid. We are often taking a roll of the dice.


Hope it all works out for you in the end and that you get your money back on the over billing. I also hope that your next encounter with Geico customer service is more positive.


Thanks for posting.
Safe Driving!
Angie