Assurance America--SCAM

by Theresa B
(Crossville, AL)

Assurance America--SCAM--My Experience


After my new truck was hit by an Assurance America customer, they tried to force the body shop to install only used replacement parts, telling them they don't pay for new parts.


Then they refused to pay a fair amount for depreciation on the truck which amounted to $2500.


You're lucky if you can get a return call and if you do they are rude. The accident happened in May 2010 and it's December now and still no resolution to the depreciation issue, even after I presented all the documentation they asked for concerning proof of the depreciation amount.


They had me jump through hoops knowing it wasn't going to change anything. They will pay only $950 on the $2500 loss on my truck. The entire process continues to be a nightmare.


Assurance America is a deplorable company.

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Hi Theresa,

So sorry to hear of your dismal experience with Assurance America. It's amazing how many people report being scammed by insurance companies who do everything possible not to pay up.


I hope that you will eventually get this sorted out so that you are fairly compensated. I think they try to wear people down until they just give up!


I'm glad you are at least safe from any serious injury. Hang in there!

~Angie