Allstate Customer Service

I called Allstate Customer Service to change policy agents.

A. I have been on the phone >20 minutes and still counting.

B: English is not this guy's first (or maybe any) language.

C: I have said "say again" over ten times.

D: I think he works by the hour.

E: If the company thinks this guy is a bargain, they are wrong.

F: Still holding...

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Oh dear! I hate when that happens! Did you ever get it worked out to your satisfaction?


I try to have a bit of patience and compassion when dealing with these call center employees when it is obvious they are not even in the US. I know it's not THEIR fault, and that they are just doing their job as best they can, but....


...it's just so frustrating! I can't stand it when I can't even understand what they are saying. I totally blame the corporation (in this case Allstate Insurance Company) for putting us in this situation.


When a US company resists the temptation to use overseas call centers just to save money for shareholders, they get BIG brownie points in my book and I'm much more apt to use and refer them.


Well, I guess we've shared a rant here. :) Let me know how it all ended up for you.

~Angie